DHL is a worldwide parcel delivery service primarily operating out of Bonn, Germany, being part of the Deutsche Post DHL Group. Being Europe's largest postal service, DHL specialises in management, warehousing and transportation of goods and letters worldwide, across 220 countries, in many different sizes, by planes, ships, trains and trucks. DHL is used by the two of the biggest eCommerce platforms, eBay and Amazon, as well as various brands and supermarket chains, most notably iHerb, Samsung and Walmart.

Packages are currently delivered on business days only.

About DHL

DHL was founded in 1969, in San Francisco, and named after the initials of its' founders: Adrian Dalsey, Larry Hillblom and Robert Lynn. It has started as a courier solely for American businesses, but quickly became an international delivery company in the seventies, beating FedEx (who opened their first branch outside of America in 1981) by a few years.

DHL slowly moved from America to Germany after getting acquired by Deutsche Post, followed by a merger with Securicor Omega Euro Express and Danzas, and a rebrand that remains effective to this day. On top of acquiring more companies and expanding further, DHL has introduced Packstations across all of Germany - automated booths for picking up packages and letters.

While DHL still operates in the United States, since 2009, they no longer support domestic pickup and delivery there, leaving it to other, domestic couriers. With that, they no longer compete with FedEx and United Parcel Service specifically in the U.S., instead, they have to compete internationally. However, they do partner with United States Post Office for delivering small packages via DHL eCommerce.

Much like its' competition, DHL remains a reliable provider of express deliveries across the globe, with DHL Express mails arriving either the same day or the next day, complete with global DHL tracking. DHL eCommerce's arrival times vary from 3 to 14 business days, depending on the location and the service: Parcel Direct, Parcel Standard or Packet International.

DHL Global package tracking

ETracking allows you to track all of your parcels in one place, with minimum effort: just paste the tracking number into either our webpage or phone app, we'll do the rest for you. With eTracking, there's no need to use a dedicated DHL Global tracking app for every different store anymore!

One click or tap is enough to follow your parcel for free, no logging in required. You will be provided with detailed DHL Global tracking history from across the world, all within a simple, clean and intuitive user interface. Real time DHL Global tracking is also possible, meaning that as soon as the package reaches a checkpoint, the history will be updated as soon as possible.

To further simplify the tracking process, if you have to follow multiple packages at once, all the time, consider getting our phone app, available on both iOS and Android. Simple DHL Global shipping lookup is only a couple of taps away from you!

How does DHL Global update the tracking

At each and every stage of delivery, the DHL Global tracking status receives an update. Since every parcel comes with a unique tracking number, it's very likely that your package specifically will have its' route history updated.

Bear in mind that due to the load most postal services have to go through, the update may take up to 24 or, in edge cases, 48 hours to happen. Even though eTracking keeps you up to date with the package in real time, updates themselves may not be instantaneous.

What to do if DHL Global tracking is not updated

Sometimes, DHL Global location tracking may not update after a long time, even though it's not in a multi-day transit. In cases like this, you may want to wait 24 hours more for the courier to update the tracking history. If that doesn't happen either, consider calling DHL Global 's customer service.

What to do if the parcel is not delivered

Much more often than not, DHL Global should deliver the package on the estimated date, but due to various circumstances, it's never guaranteed.

In case your package doesn't arrive on time, you can:

  • wait for 24 or 48 hours past the estimated delivery date;
  • report the missing package to the courier so that they could look for the package and send it to you.

If both of those methods fail, you very likely should apply for damage compensation.

To claim compensation for damage, check DHL Global 's info pages for how to do that or, if you won't be able to find the right bit of info, call customer support so they could provide you with each step. Generally, you'd need to check whether or not your package is eligible for such a compensation, then figure out what's the timeframe of filing such a claim, then collect all the documentation and evidence required to prove that you have indeed paid money for the package and that it did not arrive, or it arrived in a severely beat-up state.

In order to prevent packages from not getting delivered, consider investing into a better shipping insurance. This should not only provide better guarantee of the parcel reaching your doors, but also better and more detailed DHL Global delivery tracking.

Track DHL packages by tracking number

DHL tracking number lookup can be done by finding the package's unique ID and pasting it into eTracking, no logging in required. After the order is confirmed, DHL should provide you with the tracking number for it, which you could usually find {in the order confirmation letter/on the orders page}.

DHL also provides full package route history in most cases.

DHL tracking number format

With multiple branches all over the world, DHL uses several different their tracking number structures, depending on it's delivery method, or the country it's coming from. For your convenience, eTracking will automatically check the package against all of DHL's branches. Here are some examples of ID's used by DHL:

  • DHL Express: 10 digits; otherwise, 000, JJD00, JJD01, JVGL or similar, followed by 8 digits;
  • DHL Ecommerce: GM, LX, RX or similar, followed by a unique ID from 10 to 39 digits;
  • DHL Parcel: 3S, JVGL or JJD, optionally followed by a series of letters, and capped off by 10 digits;
  • DHL Global Forwarding: 7 digits; or 1 digit followed by 2 letters and 4-6 more digits; or 3-4 letters followed by 6 digits; or 3-digit carrier code, followed by a dash and 8 digits more.